Pro maintenance package for 2G coffee machine/coffee grinder – in HCMC

Frequency: 1 time/month

1. Benefits of regular machine maintenance

• Minimizing the risk of breakdowns and business interruptions
• Make sure the machine always works stably
• Maintain machine value and life
• Reduce repair time when the machine has a problem

2. Professional coffee machine maintenance

• Frequency: 1 month/ 1 time
• Overall inspection of the coffee machine
• Overall cleaning of the coffee machine
• Overall inspection of the coffee grinder
• Cleaning the coffee grinder
• Change the top of the group: every 6 months
• No labor costs to repair damage that do not have to be replaced
• Free replacement cost of components under 5 million and reduce 30% on replacement cost of components from 5 million or more
• Support to borrow a machine for temporary use when the repair time is more than 3 hours
• Support time in the inner city. Ho Chi Minh City when the machine has a problem is 3 hours

2.1. Overall inspection of the coffee machine and repair (if any)

• Check water/power supply
• Overall inspection of external parts: tank, broken, missing/lost components/parts, etc.
• Check all external functional parts including: keyboard, power button, water priming kit, group head (ron, pec, filter), handpiece, steam hose, boiling water faucet, etc.
• Coffee maker check flow, boiler temperature, pump head pressure (brew pressure)
• Overall check inside: hygiene, safety valve, pipes, copper pipe joint, boiler,

2.2 Cleaning the coffee machine

• Overall cleaning outside and inside
• Clean the filter, the group head, with a specialized cleaner

2.3 Overall inspection of the coffee grinder and repair (if any)

• Check the power supply
• Overall inspection of external parts: tank, broken, missing/lost components/parts, etc.
• Check all external functional parts including: power button, blade (wear), keys, lever, etc.
• Grind coffee to check grinding speed, coffee fineness

2.4 Cleaning the coffee grinder

• Overall cleaning outside and inside
• Cleaning blade

3.Payments

• Payment: 1 time/6 months in the first 3 days of the payment period (Does not include labor costs to repair damage that do not have to be replaced, 15% discount on component replacement costs when there is a replacement part to sue)